Privacy Policy
This policy describes the processing of personal data by Prince Xclusive Royale Hotels in connection with how you use and interact with our website www.princexclusivehotels.com.
If you have any further complaints or questions about this Privacy Policy, please contact us at info@princexclusivehotels.com or call +234-907-440-2901.
IMPORTANT INFORMATION ABOUT US
This document sets out information about how we collect and process your personal information when using this site, including information that you provide through this site when you register, invite someone, use the help centre, contact support, subscribe to our newsletter, or participate in a survey.
Controller
This Privacy Policy is issued on behalf of Prince Xclusive Royale Hotels, so any use of “Prince Xclusive Royale Hotels”, “we” or “us” in this document refers to Prince Xclusive Royale Hotels.
Third-Party Links
This site may contain links to third-party websites including affiliate website links, plugins, and applications. Going through those links may allow those third-party websites to collect data about you. We are not in control of those websites and are not responsible for their content. When you leave our site, we recommend that you read the privacy policies of the sites you visit.
PERSONAL INFORMATION WE COLLECT
Personal information means any kind of information relating to an identified or identifiable natural person.
Because of our wide range of work, better user experience, and for other different reasons, we need to use your personal information. The data collected consists of:
1. Identity and contact information - including name, email address, local currency, date of birth, and phone number;
2. Financial and transaction data - including bank account information, card number, email address, postal address, phone number, and passport information;
3. Technical and Usage Information - Contains information about how visitors use our site.
5. Marketing data - includes the individual's choice to receive marketing material from us, including the consent you have given us;
6. Information used to provide the services - this includes information that the user has provided to us or generated by us while providing the service to our customers.
7. We may also record communications if you contact us by email or other means.
HOW WE GET THIS INFORMATION
We collect this information in a variety of ways, including:
A. Direct Contact: While individuals may provide personal information by contacting us by email, phone or other means, we may collect personal information, such as financial information, from payment providers for processing a transaction.
B. Our Website: automatically collected information includes your browser type and version, the operating system you use, your IP address, Mac ID, device ID, browser settings, date and time of your interaction. We use cookies to provide us insights about how to provide you with the best experience on our site when you browse our site. More information about how we use cookies and how we gather information through cookies can be found in our Cookie Policy. However, users can block cookies.
C. Third Party or publicly available sources: We may obtain personal information about you from a variety of third parties and public sources, such as technical data from the following parties:
Analytics providers such as Google, Etc.
Advertising networks like Google, Etc.
Search information providers such as Google, Etc.
WE USE YOUR PERSONAL INFORMATION BASED ON
We will use your personal information on the following basis:
1. If it is in our legitimate interests.
2. When it is necessary to comply with a regulatory or legal obligation.
HOW WE PROTECT YOUR INFORMATION
Fraud Prevention: We can use automated tools as part of counter-fraud prevention measures. Your booking may be denied if your bank rejects your payment or other factors conclude that the transaction is fraudulent.
If you have any questions about this, please get in touch with us at info@princexclusivehotels.com.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at info@princexclusivehotels.com or call +234-907-440-2901.
Refund Policy
Refund Process
1. Refund requests shall only be made via our website channels, in person, or by sending an email to reservations@princexclusivehotels.com. Any means other than the above-mentioned will not be acknowledged and will be deemed void:
2. Refund requests may be made through our website channels using the LiveChat field or our Contact Us page where our customer service representative will respond and advise quests on the refund process as soon as possible. The same shall apply to requests made through emails.
3. For refund requests made in person, the Hotel shall provide a refund voucher immediately to the guests.
4. All refund requests shall be accompanied by our refund voucher which will be provided to our guests upon request;
5. All Refund vouchers issued must be duly completed and signed by the guest requesting a refund;
6. Refunds up to 20,000 naira or its equivalent shall be authorized by the Front Office Manager:
7. All refunds above 20,000 naira or its equivalent and above shall be duly authorized by the Deputy General Manager or General Manager;
8. Refunds shall be made through the same mode of payment of the initial booking only.
9. If a third party other than the guest who made payment is requesting a refund, a letter of authority written and signed by such guest must be presented to process the refund;
10. Automatic refunds are done at check-out time for guests who do not utilize all funds deposited with the Hotel during their stay:
11. Refunds for overpayments shall follow the above-mentioned procedures.
Enforcement/Implementation
The General Manager and Deputy General Manager shall be responsible for the enforcement of the above policies. Repeated and/or serious violations of any term of this policy by an employee of the Hotel shall result in disciplinary actions in accordance with the Hotel Employee Handbook.
Cancellation of bookings/reservations
Any guest who chooses to cancel their bookings and reservations shall inform the Hotel in writing or via phone call at least 24 hours before check-in time. Refunds according to clause 3 above shall only be made to quests that meet this requirement.
Review
This Policy will be reviewed periodically and updated where necessary to reflect the overall objective and to bring this policy in line with international best practices.